Welcome to Rendeza ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, and subscription platform (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Rendeza.
We reserve the right to modify these Terms at any time. Material changes will be notified to you via email or through a prominent notice on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
Rendeza provides a subscription-based restaurant reservation service that automates the process of making recurring reservations at restaurants on your behalf. Our Service includes:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, at our sole discretion.
To use our Service, you must:
You are solely responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.
We offer subscription plans with different features and pricing. Details of available subscription plans, features, and pricing are available on our website and may be updated from time to time.
We may offer a free trial period for new subscribers. During the free trial, you will have access to the Service without charge. At the end of the free trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends.
You may cancel your subscription at any time during the free trial period without being charged.
Unless you cancel your subscription before the end of the current billing period, your subscription will automatically renew for the same subscription term at the then-current subscription fee.
You authorize us to charge your payment method for the renewal subscription fee. The renewal fee will be charged at the beginning of each renewal period.
You may upgrade or downgrade your subscription plan at any time. Changes to your subscription plan will take effect at the beginning of the next billing cycle, unless otherwise specified.
We reserve the right to modify subscription plans, features, or pricing with reasonable notice. Changes will not affect your current subscription period but may apply to subsequent renewals.
Subscription fees are payable in advance. We accept various payment methods, including credit cards, debit cards, and other payment methods as indicated on our website. All payments are processed securely through our third-party payment processors.
Subscription fees are stated in the currency indicated at the time of purchase. You are responsible for all applicable taxes, duties, or fees imposed by any governmental authority in connection with your use of the Service.
If your payment method fails or your account is past due, we may suspend or cancel your subscription until payment is received. You are responsible for all fees incurred in connection with failed payment attempts.
We reserve the right to change our subscription fees at any time. Price changes will not affect your current subscription period but will apply to subsequent renewal periods. We will provide you with reasonable notice of any price changes.
Subscription fees are generally non-refundable, except as required by law or as otherwise specified in these Terms. We do not provide refunds for partial subscription periods.
If you are not satisfied with our Service, please contact us at contact@rendeza.com to discuss your concerns. We may, at our sole discretion, provide a refund or credit in exceptional circumstances.
You may cancel your subscription at any time through your account settings or by contacting us at contact@rendeza.com.
If you cancel your subscription:
We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You are responsible for providing accurate and complete information when using the Service, including reservation preferences and dietary requirements. You acknowledge that inaccurate or incomplete information may affect the quality of the Service provided.
We make reasonable efforts to secure reservations according to your preferences. However, we cannot guarantee that reservations will always be available at your preferred restaurants, dates, or times. Restaurant availability is subject to the policies and availability of our restaurant partners.
We will notify you of confirmed reservations via email or through your account. It is your responsibility to confirm reservation details and notify us of any changes or cancellations you wish to make.
You are responsible for honoring confirmed reservations. If you need to cancel or modify a reservation, please contact us as soon as possible. Repeated no-shows or last-minute cancellations may result in termination of your subscription.
Restaurant cancellation policies apply to all reservations. You are responsible for any cancellation fees imposed by restaurants.
No-Show Charges: In the event of a no-show (failure to appear for a confirmed reservation without prior cancellation), and if the restaurant charges us a no-show fee, cancellation fee, or any other penalty, you authorize us to charge your payment method on file for the same amount. This charge will be processed automatically and you will be notified via email of any such charges. By using our Service, you acknowledge and agree to this no-show charge policy.
It is your responsibility to ensure you attend confirmed reservations or cancel them in advance to avoid no-show charges. We recommend canceling reservations at least 24 hours in advance, or as required by the specific restaurant's cancellation policy.
Reservations made through our Service are non-transferable and may not be assigned to another person without our prior written consent and approval. You may not give your reservation to someone else, transfer it to another party, or allow someone else to use your reservation under their name without first contacting us to update the reservation details.
If you wish to transfer a reservation to another person, you must contact us at contact@rendeza.com in advance, and we will attempt to accommodate the request subject to restaurant policies and availability. We reserve the right to refuse any transfer request at our sole discretion.
Unauthorized transfers or attempts to allow unauthorized persons to use your reservations may result in immediate cancellation of the reservation, termination of your subscription, and may be subject to additional charges.
We work with various restaurant partners to provide reservations. We are not responsible for the quality of service, food, or experience provided by restaurant partners. Any disputes regarding restaurant service should be directed to the restaurant directly.
The Service, including all content, features, functionality, and design elements, is owned by Rendeza or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms.
You may not:
All feedback, comments, suggestions, and other submissions you provide to us may be used by us without restriction and without compensation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
We do not warrant that the Service will meet your requirements or expectations, or that any defects or errors will be corrected.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RENDEZA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Rendeza, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.
Please review our Privacy Policy at /privacy-policy to understand our practices.
These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Tel Aviv, Israel.
Before initiating formal dispute resolution proceedings, you agree to first contact us at contact@rendeza.com to attempt to resolve the dispute informally. We will make reasonable efforts to resolve disputes in good faith.
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by:
Your continued use of the Service after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rendeza regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms or any rights hereunder without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: