Welcome to Rendeza ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this policy, you should not use our website or services.
We collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
We use cookies, web beacons, and similar tracking technologies to collect and store information about your preferences and browsing behavior. Cookies are small data files stored on your device that help us improve your experience. We use cookies for:
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
When you subscribe to our services, we collect and process payment and subscription-related information, including:
Important: We do not store full credit card numbers or CVV codes on our servers. All payment card information is processed and stored securely by our PCI DSS compliant payment processors. We only store tokenized payment information necessary for subscription management.
We use the information we collect for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We work with third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to protect your information and may only use it for the purposes we specify. Payment processors are required to comply with PCI DSS (Payment Card Industry Data Security Standard) requirements and other applicable financial regulations.
We may share necessary information (such as name, reservation details, and contact information) with restaurant partners to make and manage your reservations.
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Payment Data Security: We do not store full credit card numbers, CVV codes, or other sensitive payment card data on our servers. All payment card information is processed and stored securely by our PCI DSS compliant payment processors. We only store tokenized payment references necessary for subscription management.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
Payment and Subscription Records: We retain payment and billing records as required by law, typically for at least 7 years for tax and accounting purposes, even after subscription cancellation. Transaction records, invoices, and payment history are retained in accordance with applicable financial regulations and tax requirements.
When we no longer need your information (subject to legal retention requirements), we will securely delete or anonymize it in accordance with our data retention policies.
Depending on your location, you may have certain rights regarding your personal information:
If you are a California resident, you have the following additional rights:
We do not sell your personal information. You may exercise your California privacy rights by contacting us at the information provided in Section 11.
If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have rights under the General Data Protection Regulation (GDPR), including:
Our legal basis for processing your personal information includes: (1) your consent, (2) performance of a contract, (3) compliance with legal obligations, (4) protection of vital interests, (5) public interest, and (6) legitimate business interests.
To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.
Our services are not directed to children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
We comply with the Children's Online Privacy Protection Act (COPPA) and applicable laws regarding children's privacy.
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
We use the following third-party services that may collect information about you:
When you make a payment through our website, your payment information is collected and processed directly by our payment processors. We do not have access to your full payment card details, as this information is handled securely by the payment processor in compliance with PCI DSS requirements.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
We take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including using standard contractual clauses approved by relevant authorities where applicable.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes. We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Rendeza
Email: contact@rendeza.com
For privacy-related inquiries, please include "Privacy Inquiry" in the subject line of your email.
We do not sell your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. If this practice changes in the future, we will update this Privacy Policy and provide you with appropriate opt-out mechanisms as required by law.
California residents can request information about our information-sharing practices by contacting us at the email address provided above.
This Privacy Policy is effective as of the date listed at the top of this page. This policy supplements, but does not replace, any other privacy notices or agreements we may provide to you in connection with specific services or transactions.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.