Privacy Policy

This Privacy Policy applies to the website rendeza.com (the "Platform") operated by Rendeza ("we", "us", or "our").

We respect your right to privacy. This Privacy Policy explains how we collect, use, and protect information received from users. If you have any questions about this Privacy Policy, please contact us at: hello@rendeza.com

Please also review our Terms of Use. By using the Platform, you consent to the terms outlined in this Privacy Policy.

Information you provide:

• Account information: Name, email address, phone number, and password when you register.
• Profile information: Profile picture and preferences you choose to provide.
• Transaction information: Payment details (processed by third-party providers), ticket purchases, and order history.
• Event information: Details of events you attend or organize.
• Communications: Messages you send us or through the Platform.

Information collected automatically:

• Device information: IP address, browser type, operating system, device identifiers.
• Usage information: Pages viewed, features used, time spent on the Platform.
• Location information: General location based on IP address.
• Cookies: As described in the Cookies section below.

Information from organizers:

For event organizers, we may collect additional business information including business name, tax ID, bank account details for payouts, and identification documents as required by law.

We use your information for the following purposes:

• Provide services: Process ticket purchases, manage registrations, and deliver event information.
• Communicate: Send confirmations, updates, and respond to inquiries.
• Improve our Platform: Analyze usage, develop new features, and enhance user experience.
• Security: Detect and prevent fraud, unauthorized access, and other illegal activities.
• Legal compliance: Comply with applicable laws and regulations.
• Marketing: With your consent, send promotional communications about events and services.

We may share your information in the following circumstances:

• Event organizers: When you purchase tickets, we share necessary information with the event organizer (name, email, ticket details).
• Service providers: Third-party companies that help us operate our Platform (payment processors, email services, hosting providers).
• Legal requirements: When required by law, court order, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure storage with access controls
• Regular security assessments
• Payment processing through PCI-DSS compliant providers

We do not store credit card details in our systems. Payment information is processed directly by our secure payment partners.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for the Platform to function properly.
• Analytics cookies: Help us understand how visitors use the Platform.
• Preference cookies: Remember your settings and preferences.
• Marketing cookies: Used to deliver relevant advertisements (with your consent).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

In accordance with the Israeli Protection of Privacy Law, 5741-1981, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at hello@rendeza.com. We will respond within 30 days.

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we may retain certain information for legal and business purposes (such as transaction records for tax purposes) for up to 7 years as required by law.

Our Platform integrates with third-party services including:

• Payment processors: Handle transactions securely.
• Analytics providers: Help us understand usage patterns.
• Email services: Send transactional and promotional emails.
• Cloud hosting: Store and process data.

These services have their own privacy policies. We recommend reviewing them.

Your information may be transferred to and processed in countries other than Israel. When we transfer data internationally, we implement appropriate safeguards to protect your information in accordance with applicable law.

The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. Material changes will be posted on the Platform with a new "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

For questions about this Privacy Policy or to exercise your rights:

• Email: hello@rendeza.com
• Website: rendeza.com

We aim to respond to all inquiries within 3 business days.